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Notice for nbs Customers - New Fees

16 June 2025

Changes to Fees – Effective 1st July 2025

As part of our ongoing commitment to improving service delivery and enhancing operational efficiency, NBS will be implementing the following fee changes from Monday, 1st July 2025:

1. After Cut-Off Time, Transaction Fee

A 1% service fee will be applied to transactions processed outside of standard cut-off times (See https://www.nbsamoa.com/news/notice---new-cut-off-time on the cut-off times).

To avoid delays or additional fees, we encourage customers to familiarise themselves with our designated cut-off times and to plan transactions accordingly.

We also encourage the use of our digital channels for a faster, more convenient, and cost-effective banking experience.

2. Overseas POS & ATM Transaction Fees

A new 2.5% fee will apply to the total amount, including any other additional fees/charges of:

  • Overseas Point of Sale (POS) purchases

  • Overseas ATM withdrawals

  • Overseas eCommerce payments

Please note that domestic POS transactions will continue to incur a WST $0.50 fee.

We are actively working with the Central Bank of Samoa and key stakeholders to explore ways to minimise or eliminate merchant surcharging fees, which remain beyond nbs’s direct control.

At NBS, we remain committed to delivering exceptional, customer-focused service and value to all our customers.


For more information, please:

📍 Visit our website: www.nbsamoa.com

📞 Call us on 26-766

🏦 Or visit any of our branches to speak with a representative.

Contact Us

New Accounts Department
Call +685 26766 ext. 136

Lending Department
Call +685 26766 ext. 150

Digital Banking Department
Call +685 26766 ext. 214

International Service Department
Call +685 26766 ext. 148

Customer Service
Email: info@nbsamoa.com
Call +685 26766


Mailing Address
PO Box 3047L
Level 1 ACC Building
Apia, SAMOA

Email: info@nbsamoa.com
Phone: +685 26766/23077
Fax Number: 23085


 

For international incoming transfers:NZD, AUD, FJD: 

Use the NBS Swift Code NBSLWSWS.

For other currencies please reach out to Financial Markets on email financialmarket@nbsamoa.com for instructions. Please do not use NBSLWSWS for these currencies.

Business Hours
Main Branch (ACC Building Level 1 & 3)
Mondays - Fridays: 9am - 4pm
Saturdays: 8:30am - 12:30pm

Matautu Branch
Mondays - Fridays: 9am - 3pm
Vaitele Branch (Farmer joe Building, Vaitele)
Mondays - Fridays: 9am - 3pm
Savaii Branch (Bluebird Lumber Mall, Salelologa)
Mondays - Fridays: 9am - 3pm
Fagalii Airport Branch
Mondays - Saturdays: 7am - 3pm
Excluding public holidays dependent on flight schedules

 

NBS Branches
Main Branch (ACC Building Level 1 & 3)
Phone: +685 26766
Matautu Branch
Phone: +685 26766 ext. 223/224
Fagalii Branch (Fagalii Airport)
Phone: +685 8425505
Faleolo Branch (Faleolo Airport)
Phone: +685 8422883
Vaitele Branch (Farmer Joe Building, Vaitele)
Phone: +685 8432704
Savaii Branch (Bluebird Lumber Mall, Salelologa)
Phone: +685 51058/51398

2022 by National Bank of Samoa. All rights reserved.

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