About the Role
The Business Banking Relationship Officer is responsible for managing and expanding the bank's relationships with small to medium-sized businesses (SMEs). The primary goal is to understand clients' business needs and provide them with tailored banking solutions, ensuring customer satisfaction and loyalty.
Job Description
The roles key responsibilities include:
1. Customer Relationship Management:
Build and maintain strong, long-lasting client relationships with SME clients.
Act as the main point of contact for business customers, addressing their needs an concerns promptly.
Conduct regular follow-ups and review meetings with clients to ensure their financial needs are met.
2. Sales and Business Development:
Identify and pursue new business opportunities within the SME sector.
Cross-sell business banking products and services such as loans, lines of credit, cash management solutions and investment products.
Achieve sales targets and contribute to the overall profitability of the business banking department.
3. Financial Advisory:
Provide financial advice to business clients, helping them choose the right banking products and services.
Conduct financial analysis and assessments to understand clients' financial health and business needs.
Offer tailored financial solutions and guidance to help clients achieve their business goals.
4. Customer Service Excellence:
Ensure a high standard of customer service, aiming to exceed client expectations.
Handle customer inquiries, complaints, and feedback professionally and efficiently.
Ensure compliance with bank policies, procedures, and regulatory requirements.
5. Administrative Duties:
Maintain accurate and up-to-date customer records and documentation.
Prepare reports and presentations on sales performance, customer feedback, and market trends.
Collaborate with other departments to ensure seamless service delivery.
Requirements
Qualifications and Skills:
Education
Bachelor's degree in Commerce, Business Administration, Economics, or a related field.
Experience:
Proven experience as a Relationship Officer or in a similar customer-facing role within business banking, at least 5 years.
Strong sales and negotiation skills particularly in the SME sector.
Key Skills:
Communication and interpersonal skills - Ability to clearly and effectively communicate with clients and colleagues. Strong verbal and written communication skills for presenting ideas and solutions.
Sales and Negotiations - Proficiency in sales techniques and strategies, and strong negotiation skills to close deals and manage client relationships.
Financial Acumen - Strong understanding of financial products and services. Ability to analyse financial statements and assess the financial health of businesses.
Analytical Skills - Proficiency in conducting financial analysis and market research. Ability to interpret data and make informed decisions.
Problem-Solving Skills - Ability to identify issues and develop effective solutions with a proactive approach to problem-solving and addressing client needs.
Attention to Detail - High level of accuracy in managing client information and financial data. Attention to detail in preparing reports and documentation.
Adaptability and Flexibility - Ability to adapt to changing market conditions and client needs. Flexibility to manage different types of clients and financial situations. o Ability to work independently and as part of a team.
Attributes:
Customer-centric mindset with a proactive approach to identifying and solving issues.
High level of integrity and professionalism aligned with nbs Code of Conduct
Ability to manage time effectively and prioritize tasks.