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Business Banking Relationship Officer (RO

Samoa

Department

Location

Closing Date

Business Lending

Main HQ

Friday, 30 August 2024 at 3:30:00 am UTC

About the Role

The Business Banking Relationship Officer is responsible for managing and expanding the bank's  relationships with small to medium-sized businesses (SMEs). The primary goal is to understand clients'  business needs and provide them with tailored banking solutions, ensuring customer satisfaction and  loyalty.

Job Description

 The roles key responsibilities include:


1. Customer Relationship Management: 


  • Build and maintain strong, long-lasting client relationships with SME clients. 

  •  Act as the main point of contact for business customers, addressing their needs an  concerns promptly. 

  • Conduct regular follow-ups and review meetings with clients to ensure their financial needs are met. 


2. Sales and Business Development: 


  • Identify and pursue new business opportunities within the SME sector.

  • Cross-sell business banking products and services such as loans, lines of credit, cash  management solutions and investment products. 

  • Achieve sales targets and contribute to the overall profitability of the business banking  department. 


3. Financial Advisory: 


  • Provide financial advice to business clients, helping them choose the right banking  products and services. 

  • Conduct financial analysis and assessments to understand clients' financial health and  business needs. 

  • Offer tailored financial solutions and guidance to help clients achieve their business goals. 


4. Customer Service Excellence: 


  • Ensure a high standard of customer service, aiming to exceed client expectations. 

  • Handle customer inquiries, complaints, and feedback professionally and efficiently. 

  • Ensure compliance with bank policies, procedures, and regulatory requirements. 


5. Administrative Duties: 


  • Maintain accurate and up-to-date customer records and documentation. 

  • Prepare reports and presentations on sales performance, customer feedback, and  market trends. 

  • Collaborate with other departments to ensure seamless service delivery.

Requirements

Qualifications and Skills: 


Education


  • Bachelor's degree in Commerce, Business Administration, Economics, or a related field. 


Experience: 


  • Proven experience as a Relationship Officer or in a similar customer-facing role within  business banking, at least 5 years. 

  • Strong sales and negotiation skills particularly in the SME sector. 


Key Skills:


  • Communication and interpersonal skills - Ability to clearly and effectively communicate  with clients and colleagues. Strong verbal and written communication skills for  presenting ideas and solutions. 

  • Sales and Negotiations - Proficiency in sales techniques and strategies, and strong  negotiation skills to close deals and manage client relationships. 

  • Financial Acumen - Strong understanding of financial products and services. Ability to  analyse financial statements and assess the financial health of businesses. 

  • Analytical Skills - Proficiency in conducting financial analysis and market research. Ability  to interpret data and make informed decisions. 

  • Problem-Solving Skills - Ability to identify issues and develop effective solutions with a  proactive approach to problem-solving and addressing client needs. 

  • Attention to Detail - High level of accuracy in managing client information and financial  data. Attention to detail in preparing reports and documentation. 

  • Adaptability and Flexibility - Ability to adapt to changing market conditions and client  needs. Flexibility to manage different types of clients and financial situations. o Ability to work independently and as part of a team. 


Attributes:


  • Customer-centric mindset with a proactive approach to identifying and solving issues. 

  • High level of integrity and professionalism aligned with nbs Code of Conduct  

  • Ability to manage time effectively and prioritize tasks.

Contact Us

New Accounts Department
Call +685 26766 ext. 136

Lending Department
Call +685 26766 ext. 150

Digital Banking Department
Call +685 26766 ext. 214

International Service Department
Call +685 26766 ext. 148

Customer Service
Email: info@nbsamoa.com
Call +685 26766


Mailing Address
PO Box 3047L
Level 1 ACC Building
Apia, SAMOA

Email: info@nbsamoa.com
Phone: +685 26766/23077
Fax Number: 23085


 

For international incoming transfers:NZD, AUD, FJD: 

Use the NBS Swift Code NBSLWSWS.

For other currencies please reach out to Financial Markets on email financialmarket@nbsamoa.com for instructions. Please do not use NBSLWSWS for these currencies.

Business Hours
Main Branch (ACC Building Level 1 & 3)
Mondays - Fridays: 9am - 4pm
Saturdays: 8:30am - 12:30pm

Matautu Branch
Mondays - Fridays: 9am - 3pm
Vaitele Branch (Farmer joe Building, Vaitele)
Mondays - Fridays: 9am - 3pm
Savaii Branch (Bluebird Lumber Mall, Salelologa)
Mondays - Fridays: 9am - 3pm
Fagalii Airport Branch
Mondays - Saturdays: 7am - 3pm
Excluding public holidays dependent on flight schedules

 

NBS Branches
Main Branch (ACC Building Level 1 & 3)
Phone: +685 26766
Matautu Branch
Phone: +685 26766 ext. 223/224
Fagalii Branch (Fagalii Airport)
Phone: +685 8425505
Faleolo Branch (Faleolo Airport)
Phone: +685 8422883
Vaitele Branch (Farmer Joe Building, Vaitele)
Phone: +685 8432704
Savaii Branch (Bluebird Lumber Mall, Salelologa)
Phone: +685 51058/51398

2022 by National Bank of Samoa. All rights reserved.

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