About the Role
The purpose of this role is to assist the Head of Retail with the delivery of all operational targets of the department in consistence with the bank’s growth strategic and marketing plans, effective management of its overall daily operation, always provide constant support to the team and act as a relieving manager in the absence of the Head of Retail.
The Branch Manager is expected to deliver outstanding performance, be seen as a role model to staff, lead the team by example, maintain close relationship with key stakeholders, develop and conduct training and development programs to motivate and empower staff to deliver outstanding performance, build a successful sales and services team that continuously display exceptional and professional customer services, thus increases the level of customer satisfaction and customer base.
The Branch Manager is responsible for ensuring the team adheres to all relevant regulatory obligations including Anti Money Laundering and Counter Terrorist Financing mandated requirements, all nbs policies and procedures and proactively promoting the culture of “COMPLIANCE” within the team and across the business whilst maintaining a healthy, safe and secured working environment.
Job Description
Key Responsibilities:
1. Financial Focus
2. Customer Focus
3. Sales Focus
4. Process Focus: Cash Management
5. Branch Workplaces Management
6. Ongoing Monitoring:
Teller limits
Secondary checking and spot checks
Account reconciliation
Record keeping and retention
Reporting & Physical Security
7. People Focus:
Leadership Skills
Planning and Coordinating
Performance Management
Capacity Building
8. Risk and Compliance Focus
Requirements
Core Competencies/Skills and Abilities
Strong interpersonal, negotiation and customer service skills
Strong analytical skills
Excellent computing skills (in excel and word processing)
Communicate fluently in both Samoan and English (oral and written)
Excellent problem-solving skills
Strong management, conceptual and leadership skills
Excellent report writing skills
Qualification:
Bachelor’s Degree in Banking/Business/Finance/Commerce or any related field or work experience in Retail Banking; or bank in general
Experience:
At least five (5) years of direct experience and sound knowledge in retail banking or work experience in banking in general
Attributes:
Customer-centric mindset with a proactive approach to identifying and solving issues.
High level of integrity and professionalism aligned with nbs Code of Conduct
Ability to manage time effectively and prioritize tasks.